Shipping policy
SHIPPING POLICY
CANADA
We offer the following shipping options with Canada Post. All orders will be shipped within 1-3 business
days of the order being placed. Please note we are CLOSED on weekends and on holidays.
Orders over $150
FREE Expedited Canada Post (excluding weekends and holidays
o 3-7 Business Days*
*The above are estimates and are not guaranteed.
Shipping times depend on shipping conditions, stock availability and time of year.
Orders Under $99.99
Expedited Canada Post (excluding weekends and holidays)$14.99
o 3-7 Business Days*
*The above are estimates and are not guaranteed.
Shipping times depend on shipping conditions, stock availability and time of year.
USA
For all orders in the USA we offer the following shipping options with Canada Post. All orders will be
shipped within 1-3 business days of the order being placed. Please note we are closed on weekends and
holidays.
Orders over $100
FREE Expedited Canada Post (excluding weekends and holidays)
Tracked Packet (excluding weekends and holidays)
o 6-10 Business Days*
o Duty and taxes will be collected from the person receiving the parcel when it’s
delivered.
Orders Under $99.99
Expedited Canada Post (excluding weekends and holidays)$14.99
Tracked Packet (excluding weekends and holidays)
o 6-10 Business Days*
o Duty and taxes will be collected from the person receiving the parcel when it’s
delivered.
*The above are estimates are not guaranteed.
Shipping times depend on shipping conditions, stock availability and time of year.
SHIPPING FAQ
My mail item has a tracking number but wasn’t delivered: What can I do?
Track status shows as Delivered
If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click
here.
Mail item has not arrived by the expected date
Use the Track tool from Canada Post to see it’s status.
My package is lost, what can I do?
If your package has been lost or stolen it is important that you submit a ticket to Canada Post first in
order for us to ensure that it can be resolved.
Submit a ticket with Canada Post, once you have submitted the ticket please email us at
sweetexpressionsmedispa@gmail.com with the reference number provided. We will then follow up with
Canada Post. Please note this process is taking longer than usual, allow 10-12 business days for a
resolution.
We are not held responsible for any damaged or leaked product after 7 days of delivery.
ORDERS PLACED ON WEEKENDS AND HOLIDAYS WILL BE CONFIRMED ON THE NEXT BUSINESS DAY
Estimated delivery times:
Canada
British Columbia and Alberta: 3-8 business days
Manitoba and Saskatchewan: 3-6 business days
Quebec and Ontario: 1-4 business days
Newfoundland, Labrador, Nova Scotia, P.E.I, New Brunswick: 3-6 business days
USA: 4-7 business days
CANADA POST DELIVERY DELAY
Our delivery times are for information only and do not constitute a guarantee. That said, if you
experience an unusual delay in the delivery of your package, contact us at
sweetexpressionsmedispa@gmail.com. If necessary, additional delays may apply. Also please note that
we cannot proceed to send a replacement package without confirmation from the carrier as to the
status and whereabouts of your initial package.
OUT OF STOCK
Some products offered may be temporarily out of stock. In such a case, the SE MediSpa Shop will
contact you by phone, text or email to inform you of any shipping delays. If your order contains a
combination of available products and out of stock products, we will ship the entire order once all
products are back in stock.
ORDER TRACKING
All orders are shipped with a tracking number. Once your order has left our salon, a confirmation email
with a tracking number will be sent to you. You will be able to always track your package.
DAMAGED PARCEL
If your package has been delivered in a PO box, please note that we are not responsible for any damage
that may result (consequences of extreme temperatures, theft, etc).
UNCLAIMED DELIVERY
If the carrier fails to deliver the item intended, it is sent to a post office for you to pickup. If you have
received a delivery notice, follow the instructions on the notice to retrieve your item or check the
delivery status using the tracking number we provided to you by email.
WARNING: You will have a maximum period of 10 business days to pick up your package at the post
office. Once this period is exceeded, the package will automatically be returned to us and we will
proceed to the cancellation and refund of your order, minus the delivery costs for the return of your
package to our MediSpa ($13 flat rate).